ÇALIŞKAN, G.; ÇİÇEK, I. Level of formal and informal communication in TQM Circles to total quality management. International Conference on Scientific and Academic Research, [S. l.], v. 1, p. 256–259, 2023. Disponível em: https://as-proceeding.com/index.php/icsar/article/view/306. Acesso em: 3 jul. 2024.