Sula, D. L., Hasani, D. B. R., & Elmazi (Billa), P. D. L. (2025). The Impact of Customer Relationship Strategies on Consumer Satisfaction and Loyalty in Financial Institutions: Evidence from Albania and Kosovo as Western Balkan Countries. International Journal of Advanced Natural Sciences and Engineering Researches, 9(9), 122–141. Retrieved from https://as-proceeding.com/index.php/ijanser/article/view/2822