SULA, D. L.; HASANI, D. B. R.; ELMAZI (BILLA), P. D. L. The Impact of Customer Relationship Strategies on Consumer Satisfaction and Loyalty in Financial Institutions: Evidence from Albania and Kosovo as Western Balkan Countries. International Journal of Advanced Natural Sciences and Engineering Researches, [S. l.], v. 9, n. 9, p. 122–141, 2025. Disponível em: https://as-proceeding.com/index.php/ijanser/article/view/2822. Acesso em: 4 oct. 2025.