Service Quality in Maritime Businesses: Bibliometric View

Abstract

Service quality is crucial in the maritime sector, as it is in all sectors. Service quality research in maritime businesses continues due to technological developments, changing environment and human profile. The study aims to current a holistic perspective to research evaluating service quality in maritime businesses with visual mapping and bibliometric analysis method. Therefore, 122 article were identified in the Web of Science database. It was analyses with the VOSviewer program. It was determined that scientists from 41 countries, especially China, were study. It is possible to say that the number of research carried out in 2022 represents approximately 20% of the total scientific production. This indicates that production will continue to increase.