Service Quality in Maritime Businesses: Bibliometric View


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Authors

  • Ali Tehci Ordu University
  • Yusuf Ersoy Mus Alparslan University

DOI:

https://doi.org/10.59287/icaens.1096

Keywords:

Service Quality, Service Marketing, Visual Mapping, Bibliometric Analysis, Maritime Businesses

Abstract

Service quality is crucial in the maritime sector, as it is in all sectors. Service quality research in maritime businesses continues due to technological developments, changing environment and human profile. The study aims to current a holistic perspective to research evaluating service quality in maritime businesses with visual mapping and bibliometric analysis method. Therefore, 122 article were identified in the Web of Science database. It was analyses with the VOSviewer program. It was determined that scientists from 41 countries, especially China, were study. It is possible to say that the number of research carried out in 2022 represents approximately 20% of the total scientific production. This indicates that production will continue to increase.

Author Biographies

Ali Tehci, Ordu University

Department of Maritime Administration Management,  Fatsa Faculty of Marine Sciences, Ordu, Turkey

Yusuf Ersoy, Mus Alparslan University

Department of Banking and Insurance, Malazgirt Vocational School, Mus, Turkey

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Published

2023-07-21

How to Cite

Tehci, A., & Ersoy, Y. (2023). Service Quality in Maritime Businesses: Bibliometric View. International Conference on Applied Engineering and Natural Sciences, 1(1), 797–800. https://doi.org/10.59287/icaens.1096