Adaptation of Chatbot Confirmation and Usage Continuance Scale into Turkish

Abstract

It is noteworthy that there is a gap in the literature on measuring the sustainability of students' experiences with chatbot technology. In this study, based on the framework proposed by Li, Lee, Emokpae, and Yang, (2021) for measuring the sustainability of students' experiences with chatbot technology, we adapted it for the context of this study. The scale has six factors (confirmation, understandability, reliability, responsiveness, assurance/trust, interactivity) and 18 items. The scale has a 7-point Likert scale. First of all, permission to adapt the scale into Turkish was obtained from the responsible author via e-mail. The scale was translated into Turkish by language experts. The translated scale was examined by two experts in the field of computer and instructional technologies. For the validity and reliability study of the scale, data were collected from university students. As a result of the application, construct validity was tested with confirmatory factor analysis. In this context, factor loadings were evaluated. Cronbach's alpha internal consistency coefficients were calculated. Data analysis was carried out using Lisrel 8.7 program. In the context of the results obtained, it can be said that sufficient evidence regarding the validity and reliability of the scale has been reached and a scale has been introduced to the national literature.