Ethical guide to total quality management

Abstract

– The focus of quality management practices on concepts such as customer satisfaction, reducing costs, increasing profits, providing faster product or service with continuous step-by-step improvements also draws attention to ethical behavior in the long term in achieving the targeted results. In reaching the goals in the long term, the values that the employees of the institution will adopt and the behavioral norms they will develop will be a matter to be considered in the enterprises for this purpose. Until now, studies on quality and ethics have focused on health, education sector, and accounting specialties, and there has been no study that discusses the compatibility of quality management principles and determined ethical standards together. In this study; the principles of total quality management such as leadership, customer orientation, participation of everyone and communication, teamwork, continuous improvement “Kaizen”, management with goals and data, process management, prevention-oriented appro