The Relationship between Supply Chain Management and Total Quality Management: Impact on Business Performance and Productivity
Abstract views: 39
/ 
PDF downloads: 30
Keywords:
Business, Performance, Supply Chain Management, Total Quality ManagementAbstract
The great competitive environment in the world markets forces business managers to do the best
of the best. Today's managers want to achieve the best, not better, in quality, customer service, job
satisfaction and innovation and differentiation. A measurement and audit system to improve performance
for performance management on the way to achieve excellence gains particular importance. In a global
competitive environment, businesses need to be involved in a supply chain in order to survive and adapt to
competitive conditions because it is very difficult for them to survive and increase their market shares alone.
It is no longer a question of competition between businesses, but of competition between the supply chains
in which these businesses are located. With the effective management of the supply chain, higher quality
products have started to be produced at lower costs. The fact that businesses produce better quality goods
causes them to gain competitive advantage and increase their market share. Therefore, the importance of
the concept of quality has started to be realized and they have understood that quality must be ensured
throughout the entire supply chain. Businesses that cannot fully grasp the concept of quality and do not
attach importance to it are doomed not to survive much in this competitive environment. For this reason,
businesses need to focus more on Supply Chain Management and Total Quality Management to improve
their performance. Within the scope of the study, the concept of performance of enterprises, its importance,
supply chain, supply chain management and total quality management concepts are emphasized. The
impact of business performance and productivity on the supply chain management of the business and the
relationship of these approaches and impact with the total quality management of the business were tried
to be evaluated.
Downloads
References
Abukhader, K. and Onbaşıoğlu, D. (2021). The Effects of Total Quality Management Practices on Employee Performance and the Effect of Training as a Moderating Variable, Uncertain Supply Chain Management, 9(3), 521-528.
Acar, Z. and Bük, T. (2017).Türk Sağlık Sektöründe tedarik zinciri yönetimine genel bir bakış. İşletme & Sosyal Bilimler Araştırmaları Dergisi, 6(5), 13-27
Alomar, M. and Pasek, Z.J. (2014), Linking supply chain strategy and processes to Performance Improvement. Procedia 47th Conference on Manufacturing Systems CIRP 17, 628-634.
Amirov, T. (2006). Tedarik Zinciri Yönetimi ve Toplam Kalite Yönetiminin İlişkisi, Yüksek Lisans Tezi, Gazi Üniversitesi Sosyal Bilimler Enstitüsü, Ankara.
Beamon, B.M. (1999). Measuring supply chain performance. International Journal of Operations&Production Management, 19, 275-292.
Bowersox, D. J., Closs, D. J. ve Cooper, M. B. (2002). Supply Chain Logistics Management. McGraw-Hill
Bundred P, Martineau T. and Kitchiner D.(2004). Factors affecting the global migration of health professionals. Harward Health Policy Review, 5 (2), 77-78.
Choi, T. Y. and Krause, D. R. (2006). The supply base and its complexity: Implications for transaction costs, risks, responsiveness, and innovation. Journal of Operations Management, 24(5), 637–652.
Çoruh, M. (1994). Toplam Kalite Yönetimi, Hastane Uygulamaları Gerekçeler ve Güçlükler. Sağlık Hizmetlerinde Değişen Anlayış ve Politikalar Sempozyumu, Sağlık Sektöründe Toplam Kalite Yönetiminin Yeri, Editör: Mithat Çoruh. Ankara, Haberal Eğitim Vakfı
Croxton, Keely L., Sebastian J., Lambert, Douglas M., Rogers and Dale S. (2001). The Supply Chain Management Processes, The International Journal of Logistics Management, 12 (2): 13-32.
Casadesús, M. and de Castro, R. (2005). How Improving Quality Improves Supply Chain Management: Empirical Study, The TQM Magazine, 17(4), 345-357.
Deshpande, A., (2012). Supply chain management dimensions, supply chain performance andorganizational performance: an integrated framework. International Journal of Business and Management, 7, 1-19.
Foster, S.T. and Gardner, J.W. (2022). Managing Quality: Integrating The Supply Chain, John Wiley and Sons, New York.
Flynn, B.B. and Flynn, E.J. (2005). Synergies Between Supply Chain Management and Quality Management: Emerging Implications. International Journal of Production Research, 43(16), 3421-3436.
Gunasekaran, A., Patel, C. and Tirtiroglu, E. (2001). Performance measurement and metrics in a supply chain environment. International Journal of Operations & Production Management, 21, 71–87.
Güzel, L. and Sayan, İ. (2023). Toplam kalite yönetiminin tedarik zinciri yönetimi üzerindeki etkisi. Verimlilik Dergisi̇, 57 (3), 533-548.
Hayran, O. and Uz, H. Sağlık Hizmetlerinde Toplam Kalite Yönetimi. http://www.merih.net/m1/whulkuz11.htm (28.04.2008).
Hugos, M. (2003). Essentials Of Supply Chain Management, New Jersey: John Wiley & Sons.
İslamoğlu, A.H., (2006). Pazarlama Yönetimi, Beta Basım A.Ş., İstanbul [39] Lambert, D.M., Cooper, M.C., (2000). Issues in Supply Chain Management. Industrial Marketing Management, 29, 65–83.
Joiner, T. A. (2007). Total Quality Management and Performance. International Journal of Quality and Reliability Management. 24(6), 617-627.
Karabeyoğlu, Y. (2007). Toplam Kalite Yönetimi. Hastane Süreçleri. Editör: İ. Teoman Benli, Bir Vakıf Üniversitesi Tıp Fakültesi Hastanesi İçin Toplam Kalite ve Süreç Modelleri Projesi. Ankara, Rekmay Yayıncılık.
Karahüseyinoğlu, E. (2021). Kalite yönetimi perspektifinde sağlık hizmetleri. Journal of Academic Value Studies, 7(3), 394-402.
Krajewski, L.J., Ritzman, L.P. and Malhotra, M.K., (2009). Operations management-process and Supply chains. 9th Edition Pearson.
Kuei, C.H., Madu, N.C. ve Lin, C. (2001). The Relationship Between Supply Chain Quality Management Practices and Organizational Performance, International Journal of Quality and Reliability Management, 18 (8), 864-872.
Lega, F., Marsilio, M. and Villa, S. (2012). An evaluation framework for measuring supply chain performance in the public healthcare sector: evidence from the Italian NHS, Production Planning and Control: The Management of Operations, 24 (10/11), Taylor & Francis.
Li, L. X. (1997). Relationships between Determinants of Hospital Quality Management and Service Quality Performance-a Path Analytic Model. Omega. 25 (5), 535-545.
Li, S., Ragu-Nathan, B., Ragu-Nathan, T.S. and Rao, S.S. (2006). The impact of supply chain management practices on competitive advantage and organizational performance. Omega, International Journal of Management Science, 34, 107-124.
Mahdiraji, H., Arabzadeh, M. and Ghaffari, R. (2012). Supply Chain Quality Management, Management Science Letters, 2(7), 2463-2472.
Manjunath, U; Metri, B. A. and Ramachandrab, S. (2007). Quality Management in a Healthcare Organization: A Case of South Indian Hospital. The TQM Magazine. 19 (2), 129-139.
Martineau T, Decker K. and Bundred P.(2003). Briefing note on international migration of health professionals: Levelling the playing field for developing country health systems. Liverpool School of Tropical Medicine, 2003, www.liv.ac.uk/lstm/hsrmigration.html.
Nachtmann, H. and Pohl, E. A. (2008). The State of Healthcare Logistics Cost and Quality Improvement Opportunities. Access Date: 13 Aralık 2014, http://www.ahrmm.org/ahrmm/resources_and_tools/cihl_report/index.jsp
Papatya S. and Bıçakcı, S. Ü. (2017). Tedarik Zinciri Yönetimi Uygulamalarının Zincir Performansı Üzerindeki Etkileri. Gazi Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi, 367-386.
Ross, D.F. (2008). The Intimate Supply Chain: Leveraging the Supply Chain to Manage the Customer Experience, CRC Pres Taylor & Francis Group: NW
Siddiqi, S., Masud, T. I., Nishtar, S., Peters, D. H., Sabri, B., Bile, K. M. and Jama, M. A. (2009). Framework for assessing governance of the health system in developing countries: Gateway to good governance. Health Policy, 90(1), 13–25.
Shin, H., Collier, D.A. and Wilson, D.D., (2000). Supply management orientation and supplier/buyerperformance. Journal of Operations Management,18, 317-333.
Talib, F., Rahman, Z. and Qureshi, M. N. (2011). Analysis of Interaction among the Barriers to Total Quality Management Implementation Using Interpretive Structural Modeling Approach. Benchmarking: An International Journal, 18, 563-587.
Tan, K.C., Handfield, R.B. and Krause, D.R., (1998). Enhancing the firm’s performance through Quality and supply base management: an emprical study. International Journal of Production Research, 36, 2813-2837.
Vanichchinchai, A. and Igel, B. (2011). The Impact of Total Quality Management on Supply Chain Management and Firm's Supply Performance, International Journal of Production Research, 49(11), 3405-3424.
Yıldırım, T. (2009). Sağlık Çalışanları ve Uluslararası Göç: Göç Nedenleri Üzerine Bir İnceleme. Ankara Üniversitesi Tıp Fakültesi Mecmuası, 62(3), 87-94.
Yenersoy, G. (1997). Toplam Kalite Yönetiminin Kamu Kurumlarında Uygulanabilirliği, Executive Excellence Dergisi, 8, 1997.
Yaş. S. (2021). Toplam Kalite Yönetimi Anlayışının Sağlık Hizmetlerinde Uygulanması. Trakya Üniversitesi Kalite ve Strateji Yönetimi Dergisi, 1(1), 21- 43.
Yayla, P. (2019). Toplam Kalite Yönetimi̇ ve Tedarik Zinciri̇ Yönetimi̇ Uygulamaları Arasındaki̇ İlişki̇ ve Performans Etkisi̇. Avrasya Sosyal ve Ekonomi̇ Araştırmaları Dergisi̇, 6(1), 1-19.
Yıldırım, S. (2009). İşletmelerde Tedarik Zinciri̇ Yönetimi̇ ve Toplam Kalite Yönetimi̇ İlişkisi̇. Süleyman Demirel Üniversitesi̇ Vi̇zyoner Dergisi̇, 1(1), 175-191.
