From Distribution to Retail: Navigating ERP Implementation Challenges in the Pharmaceutical Sector – The Delta Pharma Story
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Keywords:
ERP, Implementation, Pharmaceutical, Retail, Challenges, AlbaniaAbstract
Delta Pharma Adria, one of the largest pharmaceutical group of companies in Albania, went
through a huge digital transformation by implementing Microsoft Dynamics 365 Business Central,
aiming to improve financial and distribution operations. The ERP system helped with digitalizing
processes like inventory management, financial control, and regulatory compliance. However, the
implementation process faced many challenges, such as different data migration issues, a lot of system
customization due to very specific processes, and difficulties with user adoption on the new system. After
the implementation was completed on all companies, Delta Pharma group made an important decision to
expand into retail by opening pharmacies across all territory in Albania. This expansion created new
challenges that were difficult to be handled by the new ERP system, and for this reason the company
decided to implement LS Retail, a system that is as an extension of Business Central. This article
examines Delta Pharma’s journey through ERP implementation, different the problems they faced, and
the solutions that helped them overcome the obstacles.
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