The Influence of Emerging Technologies on the Transformation of Airport Operations and the Enhancement of Passenger Experience: An Overview of Smart Airport Solution
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Keywords:
Aviation Industry, Emerging Technologies, Passenger Experience, Smart Airport SolutionAbstract
For all parties involved, especially airports and airline corporations, a swift and unavoidable
evolutionary process is being driven by the ongoing high demand in the global air transportation sector and
the intrinsic complexity of the current operational systems. There is a growing need to go beyond the long
standing close relationship between passengers and airlines, turning airports from important transit hubs
into essential elements of the whole travel experience. Global economic, social, cultural and especially
technical developments are the primary forces behind this change. Additionally, this tendency is being
significantly impacted by the new generation of digitally native customers’ changing consumption patterns
and growing need for tailored services. An analysis of the evolution of the two main aviation industry
players, airports and airlines, shows a growing awareness of the strategic significance of passenger
happiness and experience. As a result, airports are developing beyond simple infrastructure to become
cutting-edge hubs with cutting-edge and Emerging technologies and services focused on passengers.
Achieving high levels of passenger happiness and positive experiences is essential for success in the
aviation industry, given its competitive landscape and profitability dynamics. By analyzing current trends
in the relevant industry and the research approaches used, this article seeks to offer a perspective on the
possible evolution of future passenger experiences. Within a broad framework, the function of smart airport
solutions in this transition and their potential to improve the traveler experience are discussed.
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