Digitalization of public services as a tool for implementing European administration standards in Kosovo: analytical approach on the impact on reducing administrative burden
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Keywords:
Digitalization, Public Administration, European Standards, Administrative Burden, KosovoAbstract
This article addresses the digitalization of public services in Kosovo as an essential instrument for
implementing European standards of public administration and reducing the administrative burden. The use
of analytical and comparative approaches has enabled the identification of the impact of existing platforms –
such as e-Kosovo , online fiscal reporting systems and e-procurement – in improving the efficiency and
transparency of public institutions. The analysis of scientific literature and official documents showed that
digitalization has brought tangible benefits, reducing time and costs for citizens and businesses, reducing
bureaucratic burdens and increasing the level of institutional accountability. However, the study highlights
that the process remains limited due to the lack of interoperability between systems, limited technical
capacities and low level of use by citizens, especially in rural areas. Compared to the experiences of EU
countries, Kosovo is still at an initial stage of digital governance, but the benefits achieved so far confirm the
great potential of this transformation. The main conclusion is that the digitalization of public administration
in Kosovo should not be seen only as a technological modernization, but as a political and institutional
process closely related to European integration. Through an integrated strategy, investments in infrastructure
and human capacities, as well as the harmonization of legislation with EU directives, Kosovo can build an
efficient, transparent and European-standard public administration.
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