Unlocking Success in IT: A Systematic Exploration of Soft and Hard Skills and Their Collaborative Dynamics across Information Technology Roles

Abstract views: 159 / PDF downloads: 134


  • Norbert Forman Budapest Business School
  • Mihály Szilárd Avornicului Budapest Business School
  • Szabó László Budapest Business School




Information Technology Roles, Soft Skills, Hard Skills, Collaborative Dynamics, Skill Development


The ability to identify and develop critical soft and hard skills is paramount for professionals seeking to excel in the Information Technology (IT) industry. A groundbreaking and systematic exploration of the essential soft and hard skills required for various IT roles is presented in this paper, along with a discussion of how collaborative dynamics influence their interconnection. In this study, we propose a novel model that explains the intricate relationships between these skills and how they impact performance within and across IT roles, based on a comprehensive analysis of existing literature, in-depth interviews with industry experts, and a large-scale survey of IT professionals.

Our findings indicate distinct soft and hard skill requirements for each IT role, emphasizing the importance of a well-rounded skill set for effective collaboration and synergy. Moreover, our research reveals the dynamic nature of the IT sector, indicating a growing need for professionals who are capable of adapting and growing their skills as technology advances.

As IT professionals, educators, and organizations strive to understand and develop the skills necessary to succeed in the industry, the proposed model serves as a valuable resource. Furthermore, our findings contribute to the ongoing discourse regarding the future of work in IT, providing insights into the evolving nature of skills and roles, as well as the critical connections that drive innovation and progress.


Download data is not yet available.

Author Biographies

Norbert Forman, Budapest Business School

Faculty of Finance and Accountancy, Hungary

Mihály Szilárd Avornicului , Budapest Business School

Faculty of Finance and Accountancy, Hungary

Szabó László, Budapest Business School

Faculty of Finance and Accountancy, Hungary


Andrews, J., & Higson, H. (2008). Graduate employability, 'soft skills' versus 'hard' business knowledge: A European study. Higher Education in Europe, 33(4), 411-422.

Cortellazzo, L., Bruni, E., & Zampieri, R. (2019). The role of leadership in a digitalized world: A review. Frontiers in Psychology, 10, 1938.

Gupta, S., & Bostrom, R. P. (2009). Technology-mediated learning: A comprehensive theoretical model. Journal of the Association for Information Systems, 10(9), 686-714.

Hunsinger, D. S., & Smith, M. A. (2008). Factors that influence information systems undergraduates to pursue IT certification. Journal of Information Technology Education: Research, 7(1), 195-211.

Joseph, D., Ang, S., Chang, R. Y., & Slaughter, S. A. (2010). Practical intelligence in IT: Assessing soft skills of IT professionals. Communications of the ACM, 53(2), 149-154.

Kane, G. C., Palmer, D., Phillips, A. N, Kiron, D., & Buckley, N. (2015). Strategy, not technology, drives digital transformation. MIT Sloan Management Review and Deloitte University Press.

Lee, D. M., Trauth, E. M., & Farwell, D. (1995). Critical skills and knowledge requirements of IS professionals: A joint academic/industry investigation. MIS Quarterly, 19(3), 313-340.

J. Udvaros and O. Takáč. (2022) Technical IT solutions in teaching, INTED2022 Proceedings, pp. 4047-4052. https://doi.org/10.21125/inted.2022.1107

Litecky, C. R., Arnett, K. P., & Prabhakar, B. (2004). The paradox of soft skills versus technical skills in IS hiring. Journal of Computer Information Systems, 45(1), 69-76.

Quesenberry, J. L., & Trauth, E. M. (2012). The (dis)placement of women in the IT workforce: An investigation of individual career values and organisational interventions. Information Systems Journal, 22(6), 457-473.

Robles, M. M. (2012). Executive perceptions of the top 10 soft skills needed in today's workplace. Business Communication Quarterly, 75(4), 453-465.

Tuffley, D. (2014). A graduate attribute model for the information technology profession. International Journal of Information and Education Technology, 4(6), 530-534.

Braun, V., & Clarke, V. (2006). Using thematic analysis in psychology. Qualitative Research in Psychology, 3(2), 77-101.

J. Udvaros, N. Forman, D.É. Dobák. (2023) Application and impact of electronic solutions in teaching programming. Annales Mathematicae et Informaticae, Special issue on Formal Methods in Informatics. https://doi.org/10.33039/ami.2023.04.001

Udvaros J. (2019). Teaching Object Oriented Programming By Visual Devices, eLearning and Software for Education 15 pp. 407-413. Paper: 7, 7 p. https://doi.org/10.12753/2066-026X-19-054

Creswell, J. W., & Plano Clark, V. L. (2011). Designing and conducting mixed methods research. Thousand Oaks, CA: Sage Publications.

Field, A. (2013). Discovering statistics using IBM SPSS statistics. Thousand Oaks, CA: Sage Publications.

Palinkas, L. A., Horwitz, S. M., Green, C. A., Wisdom, J. P., Duan, N., & Hoagwood, K. (2015). Purposeful sampling for qualitative data collection and analysis in mixed method implementation research. Administration and Policy in Mental Health and Mental Health Services Research, 42(5), 533-544.

EE Std. 802.11, 1997.

J. Udvaros and K. Czakóová. (2021) Using teaching methods based on visualizing by TinkerCad in teaching programming, ICERI2021 Proceedings, pp. 5913-5917. https://doi.org/10.21125/iceri.2021.1333

Sándor Ágnes, Gubán Ákos: A multi-dimensional model to the digital maturity life-cycle for SMEs,International Journal of Information Systems and Project Management 10 : 3 pp. 58-81. , 24 p. (2022)


Végh, L., Takáč, O. (2021) Online Games to Introducing Computer Programming to Children. In: INTED2021 Proceedings. IATED, 2021. p. 10007-10015

L. Radácsi, M. Gubán, L. Szabó, J. Udvaros. A Path Planning Model for Stock Inventory Using a Drone. Mathematics. 2022; 10(16):2899. https://doi.org/10.3390/math10162899

Gubán Ákos, Mezei Zoltán: Modeling Economic Processes of Hungarian Prison Service, ASIAN BUSINESS RESEARCH 2 : 1 pp. 31-41. , 11 p. (2017)

Bódi S. (2021). A gyermekek jogai, In: Alapjogok, Az emberi jogok alkotmányos védelme Magyarországon, szerk. Bódi S. Schweitzer G., Budapest, Ludovika kiadó, 451-466. ISBN 978-963-531-399-0.




How to Cite

Forman, N., Avornicului , M. S., & László, S. (2023). Unlocking Success in IT: A Systematic Exploration of Soft and Hard Skills and Their Collaborative Dynamics across Information Technology Roles. International Journal of Advanced Natural Sciences and Engineering Researches, 7(4), 246–252. https://doi.org/10.59287/ijanser.708

Conference Proceedings Volume